1. Introduction
Taylors Property Management Specialists has held a position of trust and respect in real estate practice for many years. This trust and resect has been earned by complying with the highest standards of ethics and professionalism throughout all areas in which we service client and customer needs. Retaining it requires that we must always conduct our business in line with client and customer expectations and in accordance with statutory changes. At Taylors Property Management Specialists (“B. & M. Taylor Pty. Limited.”, “the company”, “us”, “we”, “our”) we are committed to safeguarding your privacy by ensuring the information is protected in a way that observes our own corporate values as well as complying with the requirements of the National Privacy Principles of the Privacy Act (C’h) (1998), as amended (the “Act”). This Policy sets out the minimum procedures for safeguarding your privacy.
2. Scope of Statement This statement applies to B. & M. Taylor Pty. Limited t/as Taylors Property Management Specialists ABN 60 003 962 981.
Most organisations in Australia must comply with the 10 National Privacy Principles of the Act. The Objective of the Privacy Act is to set a standard for protecting the privacy of all individuals. The National Privacy Principles are the requirements of them explained in the detailed section of this statement as follows.
2.1 Privacy and Company’s Corporate Relationship Taylors Property Management Specialists is a private company and is a member of the Real Estate Institute of New South Wales. The Company is a licensed Real Estate Agent under the provisions of the Property, Stock and Business Agents Act, 1941. Taylors Property Management Specialists offers a range of real estate services including the marketing and negotiation of leasing of residential and commercial property, and the management of residential, industrial, commercial and retail property. The Company has referral relationships with other agents, banks, finance brokers, conveyancers, solicitors, financial advisors, valuers, insurers, tradespeople, maintenance and cleaning contractors in order to carry out its business.
3. Definitions
3.1 Personal Information Your personal information includes details such as name, date of birth, contact details (such as phone numbers, e-mail addresses).
3.2 Sensitive Information Sensitive information is a subset of personal information and by its “sensitive” nature may have potential to be used to discriminate against someone. Therefore, the recording of it has stricter requirements that other types of personal information. Examples of sensitive information include but are not limited to personal information or opinions on your health, criminal records, sexual preferences, religion, political views etc. Sensitive information can only be recorded if it is relevant to do so and with your consent. Generally, sensitive information is not considered relevant to the assessment of tenancy applications or to the provision of most real estate services or contacts,
4. Taylors Property Management Specialists Privacy Principles
4.1.1 Collection of Personal Information (National Privacy Principle 1) Where you have requested a service, Taylors Property Management Specialists collects your personal information where it is necessary primarily to identify you or your business entity and to assess and establish the service/s you have requested.
4.1.2 Your Rights and the Disclosure of Personal Information You need not give personal information about yourself that may be requested by us to supply our services, however, without that information, we may not be able to carry out our duties to our Principles (Property Owners) and/or provide the services you requested.
4.1.3 Use of Information (National Privacy Principle 2) Taylors Property Management Specialists collects your personal information and uses the information to provide services requested by you. We may use your personal information for related purposes such as credit agency reference and tenancy references in accordance with National Privacy Principles. Your personal information may also be used to complete internal business functions such as auditing, management reporting, research, product development and planning.
4.1.4 Disclosure of Information (National Privacy Principle2) In providing services, Taylors Property Management Specialists may disclose your personal information to organisations that carry out functions on our behalf or on behalf of Principles (Property Owners/Clients/Customers). This may include but not be limited to property managers, tradespeople, maintenance and cleaning contractors, pest controllers, service providers (water, Council, electricity, telephone etc.), conveyancers and other service providers we may use on the provision of secondary services. This includes external auditors, computer and information technology service providers for computer, internet, network distribution and related functions. Although Taylors Property Management Specialists undertakes its best endeavours to ensure your personal information is safeguarded in a manner consistent with its Privacy Policy and only used to carry out functions on its behalf, we cannot accept liability for any misuse of your personal information by those organisations or individuals. Taylors Property Management Specialists may also use and disclose your personal information to complete business functions within Taylors Property Management Specialists such as internal auditing, performance reporting, research, product development and planning.
4.1.5 Data Quality (National Privacy Principle 3) Taylors Property Management Specialists must ensure your personal information collected, used or disclosed is, at all times, accurate, complete and up to date. You should advise us immediately when you become aware that any information we hold about you is incorrect or out of date. We undertake to amend our records as soon as practical after it is advised, subject to the validity of the request being confirmed.
4.1.6 Data Security (National Privacy Principle 4) Taylors Property Management Specialists will take all responsible steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification and disclosure. Your information may be stored in paper or electronic format. Security measures implemented with respect to our IT systems will take account of internal and external recommendations, general industry practice and technological development in the provision of IT security services. When using our internet services we may use “cookies” to ascertain product preferences and tailor future visits to the site to suit them. Most web browsers can be configured to not accept cookies, however, the site functionality may be restricted as a result. Other than statistical information, we do not collect information about you through our website other than where you provide it.
4.1.7 Openness to Taylors Property Management Specialists Practices (National Privacy Principle 5) Taylors Property Management Specialists has developed a policy and an internal Operations Manual that describes our information handling practices. Information in this statement gives you an overview into how we manage your personal information and your rights under the “Act”.
4.1.8 Access (National Privacy Principle 6) You are entitled to access personal information we may hold about you. The type of information that you may request is your personal information as well as comments, opinions and file notes that Taylors Property Management Specialists holds about you. We will process your request within a reasonable time, generally (7) days for a simple request, however, additional time may be needed depending on the nature of the request. There is no fee for lodging a request for personal information and proof of identity will be a prerequisite to the acceptance of any application, however, Taylors Property Management Specialists reserves the right to recover reasonable costs associated with processing the request. You will be advised of the cost, if any, before we proceed. Taylors Property Management Specialists is not required to provide you with access to your information in some cases, i.e. where the law allows us to deny access. If we deny you access to your information you will be advised the reason why. A request to access your personal information must be directed to our Operations Specialist.
4.1.9 Correction You may ask Taylors Property Management Specialists to correct personal information we hold about you at any time. The company undertakes to correct the information within a reasonable time provided it is satisfied as to the validity of the request being confirmed. If the validity of the request cannot be confirmed by Taylors Property Management Specialists you will be advised that we have not acted on it and the reason why. If Taylors Property Management Specialists disagrees with your request to correct information it holds, you have the right to request a statement be held with that information noting your disagreement. 4.1.10 Identifiers (National Privacy Principle 7) Identifiers are unique numbers that a commonwealth Government agency has assigned to you. These include Medicare and Tax File Numbers and an organisation must not use government identifiers as it own identifiers for individuals. Taylors Property Management Specialists is sometimes required to collect identifiers such as Drivers Licence Number, Passport Number or Credit Card details for the purposes of identification and the security of the properties under our management. You may choose not to provide these details but we may then not be able to provide you with the service you request.
4.1.11 Anonymity (National Privacy Principle 8) In complying with the National Privacy Principles, Taylors Property Management Specialists will allow its customers and clients to interact anonymously wherever it is lawful and practical to do so.
4.1.12 Trans Border (Overseas) Data Flow (National Privacy Principle 9) Should you request a transaction or service where personal information may be transferred to another country, your information may be transferred to a country that does not have the same privacy laws as Australia. This may occur in instances where you are negotiating or entering into an agreement directly or indirectly with a non-resident owner, vendor or purchaser and your personal details may be divulged.
4.1.13 Sensitive Information (National Privacy Principle 10) If it is necessary to record sensitive information (such as health related information), we must obtain your specific consent to collect that information. Sensitive information is not generally required for most of the services we provide. You are entitled to access any information we record.
5. Information Required for Statutory Compliance Purpose In addition to questions that Taylors Property Management Specialists may ask to ensure general statutory compliance, there may be special circumstances where the company or its agents are required to seek additional information about you. An example of this could be by way of an application on your behalf to the Foreign Investment Review Board. Taylors Property Management Specialists may also be required to pass on personal information to Statutory Authorities under the provisions of various Commonwealth and State Government Acts, i.e. Australian Bureau of Statistics, Valuer Generals’ Office, Australian Taxation Office etc.
6. Further Information or Questions Our company has trained its staff in accordance with the National Privacy Principles and has adopted procedures to ensure our compliance, however, should you have any questions or require further information, please direct your enquiries to our Operations Specialist in the first instance. Our Operations Specialist will also provide you with contact details for the Privacy Commissioner. Please note that the Privacy Policy may change from time to time.
If you have any questions or comments about Taylors Property Management Specialists Policy or if you want to access your personal information or make a complaint about how Taylors Property Management Specialists has handled personal information about you, please contact our Operations Specialist.
Postal: 280 Oxford street, Bondi Junction
Email: mail@taylors.com.au
Phone: 9398 1133
How Can You Contact Taylors Property Management Specialists